Negotiation, Mediation, and Diplomacy

Communication and Culture

ISBN:

978-1-952023-52-1

Negotiation, Mediation, and Diplomacy

Robert Kim

Conflict is unavoidable in every organization, but how it is handled is a skill, and this resource teaches it. Students learn the theory and practice of conflict management through three lenses: negotiation, mediation, and diplomacy. They study the types and challenges of negotiation and the standard model of diplomatic negotiation, then evaluate which techniques work best. They also learn mediation strategies, assess their effectiveness, and examine ethics, communications law, and ways to overcome bias. Real-world examples show these tools at work from the workplace to the world stage, so students leave able to ease tension and build collaboration and compromise in a variety of situations.

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Topic 1: Introduction to Conflict Management Topic 2: Diplomacy in Conflict Management Topic 3: Introduction to Negotiation Topic 4: Types of Negotiation Topic 5: Challenges of Negotiation Topic 6: The Standard Model of Diplomatic Negotiation Topic 7: Diplomatic Negotiation Techniques Topic 8: Evaluation of Negotiation Techniques Topic 9: Introduction to Mediation Topic 10: Mediation Strategies Topic 11: Evaluation of Mediation Strategies Topic 12: Ethics in Mediation and Communications Law Topic 13: Overcoming Bias in Mediation

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