Book Cover

Negotiation, Mediation, and Diplomacy


Communication and Culture

ISBN #978-1-952023-52-1

Negotiation, Mediation, and Diplomacy

Robert Kim

Conflict and disagreements happen in every organization. This course examines conflict management strategies to diffuse tension and promote collaboration and compromise in a variety of situations. Topics include negotiation and mediation strategies and ethical considerations in conflict management.

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Course Objective

This course explores conflict management strategies, including negotiation, mediation, and ethical considerations, to reduce tension and foster collaboration in organizational settings.

Table of Contents

Topic 1: Introduction to Conflict Management
Topic 2: Diplomacy in Conflict Management
Topic 3: Introduction to Negotiation
Topic 4: Types of Negotiation
Topic 5: Challenges of Negotiation
Topic 6: The Standard Model of Diplomatic Negotiation
Topic 7: Diplomatic Negotiation Techniques
Topic 8: Evaluation of Negotiation Techniques
Topic 9: Introduction to Mediation
Topic 10: Mediation Strategies
Topic 11: Evaluation of Mediation Strategies
Topic 12: Ethics in Mediation and Communications Law
Topic 13: Overcoming Bias in Mediation

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