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Lean Six Sigma: Enhancing Competitiveness and Customer Value

Supply Chain

ISBN #978-1-952023-86-6

Lean Six Sigma: Enhancing Competitiveness and Customer Value

Ednilson Bernardes, PhD
Stanley Fawcett, PhD
Stephanie Eckerd, PhD
Yao Jin, PhD
Stephen Rutner, PhD

Lean Six Sigma is the go-to approach for companies seeking operational excellence. Lean Six Sigma is a disciplined, creative decision methodology that is relentlessly customer focused. This resource helps students put Lean Six Sigma tools in their decision-making toolkits and understand how to drive successful Lean Six Sigma implementations.

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Course Objective

Lean Six Sigma is a customer-focused methodology for operational excellence that equips students with tools for effective decision-making and successful implementation.

Table of Contents

Topic 1: Competing on Operational Excellence
Topic 2: Lean as Competitive Advantage
Topic 3: Quality as Competitive Advantage
Topic 4: Innovation as Competitive Advantage
Topic 5: Lean Process Design: The Basic Lean Tools
Topic 6: Value Stream Mapping
Topic 7: DMAIC—Define
Topic 8: DMAIC—Measure
Topic 9: DMAIC—Analyze
Topic 10: DMAIC—Improve
Topic 11: DMAIC—Control
Topic 12: Cultivating a Continuous Improvement Culture
Topic 13: Leading Change: The Essence of Lean Six Sigma
Topic 14: Building Momentum for Lean Six Sigma
Topic 15: Lean Six Sigma Across the Supply Chain
Topic 16: The Future of Lean Six Sigma

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