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Operations and Supply Chain Management: Enhancing Competitiveness and Customer Value

Supply Chain

ISBN #978-0-9990729-6-7

Operations and Supply Chain Management: Enhancing Competitiveness and Customer Value

Stanley Fawcett, PhD
Lisa Ellram, PhD
Brian Fugate, PhD
Vijay Kannan, PhD
Ednilson Bernardes, PhD

Operations and supply chain management is all about creating value. Operations professionals manage processes to deliver the highly valued products and great service experiences customers want—and are willing to pay for. This resource will help your students build the skills needed to help companies achieve an enduring competitive advantage.

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Course Objective

Focuses on managing processes to create valuable products and services, equipping students with skills to help companies achieve lasting competitive advantage.

Table of Contents

Topic 1: Operations & SCM: The Value-Creation Engine
Topic 2: Operations Strategy: Creating Customer Value
Topic 3: Operations Strategy: Managing Performance
Topic 4: New Product Design & Development
Topic 5: Project Design & Management
Topic 6: Process Design & Improvement
Topic 7: Design for Lean Operations
Topic 8: Quality Design & Management
Topic 9: Global Network Design
Topic 10: Forecasting & Integrated Business Planning
Topic 11: Purchasing & Strategic Sourcing
Topic 12: Manufacturing Planning & Control
Topic 13: Independent Demand Inventory
Topic 14: Materials & Resource Requirements Planning
Topic 15: Logistics Management
Topic 16: The Future of Operations & SCM

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